FREQUENTLY ASKED QUESTIONS
Quality craftsmanship, durability and multi-functionality are qualities that define Hudson+Bleecker travel and lifestyle accessories. We also have a love for good design. Busted zippers, leaking bags, and unorganized luggage are some of our biggest pet peeves, so we have designed high-quality accessories to keep you organized and focus on what is most important: globetrotting.
Hudson+Bleecker accessories are designed with durable coated canvas, linen, faux leather or woven textiles. Our bags are easy to care for and clean with a damp cloth. In addition, the interior lining of our bags is treated and coated to be water-resistant.
To care for your shoe bags or packing cubes, simply machine wash on delicate and hang to dry.
We are happy to accommodate a return or exchange request. Returns and exchanges of unused merchandise are accepted up to 15 days after the original date of purchase.
All sale merchandise is FINAL SALE. No returns or exchanges will be accepted.
To initiate a return or exchange, simply email info@hudsonandbleecker.com for return/exchange authorization instructions. Please contact Customer Service first as returned items shipped without an authorization will incur a 15% restocking fee.
All Hudson+Bleecker orders ship from Los Angeles, California.
All Hudson+Bleecker online orders ship via UPS Ground from Los Angeles, unless otherwise requested. We are happy to accommodate rush or expedited shipping options. If you can not locate a shipping option you are looking for, please contact us at info@hudsonandbleecker.com and we would be happy to assist you.
Hudson+Bleecker travel and lifestyle accessories are designed in New York and responsibly manufactured in Asia. If you have additional questions about our manufacturing processes, please email us at info@hudsonandbleecker.com
RETURNS + EXCHANGES
Returns and exchanges of unused merchandise are accepted up to 15 days after the original date of purchase. To initiate a return or exchange, simply email hello@hudsonandbleecker.com for return/exchange authorization instructions.
Contact Customer Service first as returned items shipped without an authorization will incur a 15% restocking fee. For returned merchandise, we will gladly refund the full price of the product, however we are unable to refund the cost of shipping.
Please make sure all returned Hudson+Bleecker item(s) are in its original and unused form. In addition, please track your returned package(s) as we are not responsible for lost or stolen items returning to our warehouse.
All sale merchandise is FINAL SALE. No returns or exchanges will be accepted.
ADDITIONAL INFO
OUR PRODUCTS
Hudson+Bleecker patterns + prints are an integral part of our brand ethos. Each pattern is meticulously designed and exclusive to Hudson+Bleecker. Reproduction of our patterns + prints is a copyright and trademark violation of Hudson+Bleecker. In addition, we use the highest quality materials when manufacturing our collection. Our materials are pre-treated to be water-resistant and durable. Hudson+Bleecker collections also undergo strict quality control testing to ensure that our customers enjoy quality products that are representative of our brand.
We make every effort to portray accurate colors of our products, however actual colors viewed online depend on your monitor and computer settings. We cannot guarantee the accuracy of any color displayed on your monitor. If you have questions about the color and composition of our products, please contact Customer Service at hello@hudsonandbleecker.com.
CUSTOMER ACCOUNT
As a Hudson+Bleecker customer, you will have the option to create a customer profile and login after your first purchase at www.hudsonandbleecker.com. If you have any questions on how to create a profile or need assistance with login access, please contact hello@hudsonandbleecker.com.
LEGAL NOTICE
This site, any portion of this site, or the products it sells may not be reproduced, duplicated, copied, sold, resold or otherwise exploited for any commercial purpose that is not expressly permitted by Hudson+Bleecker Inc.
CUSTOMER CARE
SHIPPING INFORMATION
In stock merchandise is processed within 1-2 business days of purchase and shipped thereafter. Hudson+Bleecker will notify you if the merchandise you have selected is currently unavailable or out of stock. For out of stock or unavailable merchandise, we will provide you with an expected shipping time or are happy to credit your account, should you decide to cancel your order.
All Hudson+Bleecker orders are subject to credit approval
Hudson+Bleecker ships all orders via UPS Ground. Please allow 3-5 business days to receive your order
Free Standard Shipping orders are shipped via UPS Ground. Please allow 3-5 business days to receive your order
For rush delivery, orders ship via FedEx Express 2 Day and FedEx Standard Overnight
The following terms and conditions apply to shipping and delivery:
+ All orders are shipped with delivery confirmation
+ Shipping fees are non-refundable
+ We are not responsible for orders placed with incorrect addresses
+ Alternative shipping methods are available upon request. Please inquire for details.
+ International shipping is available upon request. Please inquire for details.
APPLICABLE TAXES
By law, all items shipped to addresses in New York state will be charged sales tax.
SALES MERCHANDISE
All sale merchandise is FINAL SALE. No returns or exchanges will be accepted.
PROMOTIONS AND PROMO CODES
Promotions and Promotional codes of Hudson+Bleecker merchandise apply to full price items only. Only one code can be applied to an order at a time.
The promotion code is valid for a limited time only. Hudson+Bleecker reserves the right to modify or cancel it at any time. Promotion terms and conditions are as follows:
Promotion codes are valid for a limited time only. Hudson+Bleecker reserves the right to modify or cancel promotion codes at any time. Each promotion code can be used only once, unless otherwise specified. Each promotion code applies only to qualifying items. If the promotion has a minimum purchase requirement, taxes, and shipping and handling charges do not apply toward the minimum purchase amount. The promotion applies only to orders shipped to one address per order. Should you decided to return items purchased using a promotion code, we will subtract the value of the promotion code from your return credit.